Question: This ol’ chestnut.Time to share your knowledge! What’s a technical trick you’ve used this semester to get a client out of a bind?

Answer:  A client was having trouble printing a PDF from his BrightSpace account. There were 10 pages in total and only 4 printed with words cropped out of the margins, so I got him to download the PDF onto the desktop and print it from there. It worked like a charm and I refunded him for the 4 pages in the first attempt!