Watch the video “Helping the Customer Be Right”. Relax – it’s only 4 minutes long.
Think about a time that you dealt with an argumentative client. When faced with this kind of client, do you find it difficult to help them “be right”? What’s your go-to technique for diffusing this kind of situation? Does your personality type from week 1 explain why you might react the way that you do?
The deadline for points is Tuesday, October 30, at 10AM.
My submission:
https://trello.com/c/H7VuXtxF/152-wd-w6-rashed
When it comes to customer service, I tend to demonstrate a completely different personality. So the personality type from week-2, where I would avoid conflict by keeping interactions at a minimum, would not explain what I would to handle an argumentative client.
Like in the video, I would agree to the fact that the customer isn’t happy with a particular service. I try to agree with the customer while also making sure that I’m not throwing my company or my colleague(s) under the bus by ranting along with the customer. It is important to make them believe you agree, without explicitly expressing that you are unhappy with the service as well.