Have a read through the Ten Keys to Handling Unreasonable & Difficult People. Which of these tactics do you tend to use when dealing with difficult clients? Which of these tactics hasn’t worked for you, and why?
I can only think of two occasions where I needed to make use of those tactics, although unconsciously. A while back I had a client who came for support really stressed out. Since he was able to clearly express what annoyed him, it was a lot easier for me to disconnect myself from him and follow a “Shift from Being Reactive to Proactive” guideline, especially because I knew that the sooner I solved his problem everyone could get along with their lives once again. I’ll always refrain from confronting or even connecting with that kind of client because you’ll never be able to relate or understand where he’s coming from, remember that stressed people are almost always illogical. That said, I don’t think I would ever use tactics like Separate the Person From the Issue or Confront Bullies (Safely) for tough clients. Lately, I’ve been also dealing with a client who’s often very stubborn and inflexible. Most of the times that he asks for my advise he just won’t listen or he’s unable to try and solve a few issues on his own. Personally, I think that this is one of the worst kind of clients due to their indifference towards the service being provided (which kind of makes me feel like I’m his personal slave above all else); that’s why the “Fly Like an Eagle” is perfect for cases like this. So I normally just give in to my distracted mindset and let it wander off somewhere to a deserted island to the sound of the amazing song that inspired this approach 
…
I wanna fly like an eagle
To the sea
Fly like an eagle
Let my spirit carry me
I want to fly like an eagle
‘Till I’m free (see how it’s a perfect fit?)
..