For those who joined us after last September, Learning “Day” (which usually takes place on a Friday night) is our annual staff training session that takes place during the first few weeks of September. We always want you to find the session as engaging and informative as possible, so I’d like everyone to come up with one topic they’d like to see covered (this can be technical, procedural, or customer service related). If you have a great idea for an engaging team building activity/ice breaker, please feel free to share that, too!
I agree with all of the above. I think that it would be nice if the session focused on procedure related to services that are still uncommon to most, such as all the services at the makerspace and the trello platform and how it relates to the plotter and lending equipment. Totally support Raahyma’s idea because, from my recent experience at the DMC, I wouldn’t know exactly how to proceed on using the plotter or dealing with questions related to, for example, the green screen or the VR. The ultimate way of approaching this would certainly be through mock client interactions as Cliff suggested; especially because from what I recall of our last learning day, I don’t think I was able to retain much info regarding procedure and I ended up learning from practice above all else.