Imagine a new employee starts working at The Commons, and you are chatting with them about some of the challenges of this job. What client behaviour or attitude do you find most challenging to deal with? What’s one tip or trick you would share with them about dealing with difficult/challenging clients?
The deadline for points is Tuesday, November 14, at 10AM.
I find it most challenging when clients have long and time consuming questions that might take you away from the desk and affect the assistance to other clients, especially during solo shifts. In those situations, it can be very tricky to either tell them to wait or suggest a tutoring session, especially when the majority of clients like that are running late on their assignments. Also, it can be very hard to focus on helping them properly when other clients might be looking for you. My advice is to calmly explain them the situation and suggest that they think ahead of time and book tutoring sessions in advance.