We are always preaching the importance of “owning the problem”, and during training I always say that this job is less about knowing the answers, and more about effectively finding the answers. Describe a time when you really took ownership of something for a client. How did your thoroughness help prevent further work for them?
The deadline for points is Tuesday, November 7, at 10AM.
Last Tuesday I had a client who wished to test out whether he had properly uploaded a few tracks from a CD to his usb stick. Well, he didn’t. Since he had just dragged and dropped, the files we’re still in the .cda extension (simple shortcuts to the actual tracks instead of actual audio files). I explained him what the problem was and guided him through the ripping process available on windows media player to converting the files into .mp3 extension. The client was very pleased with the outcome. After that I thought to myself how complicated and long that process used to be, not to mention its legal implications. I used to get the shivers every time I had to use Nero, Alcohol 120% or DVD Shrink to make a few illegal copies back in the day hahah